Mountain Hardwear Craghoppers Sorel Columbia FREE UK DELIVERY

Returns Policy

Returns Policy

Items must be returned within 30 days of delivery in a saleable condition and at your own expense.  If you require a different size please put a note in your return. We ask that you use a registered/recorded postal service. You cannot cancel an order once the items have been used; your statutory rights will be unaffected.

Please include the original packing slip in your parcel – so that we know who to refund. Once we receive the item back we will refund/exchange the item within 14 working days. All refunds will be made to the debit/credit card used to purchase the goods.

Clothes Barn

1 Thrift Court

Clifton Upon Teme

Worcestershire

WR6 6EF

Damaged Goods: 

Please check your goods on delivery. We take good care to ensure that your order reaches you in good condition but should any items be damaged, please contact us at sales@clothesbarn.co.uk within 2 days and return them to us using a recorded delivery service. We will replace the goods or a refund will be made to the credit card used to purchase the goods.

Incorrect or Incomplete Order: 

Please check your goods on delivery. If you find that an item is missing or we have made an error (e.g. accidentally sent the wrong products), please contact us via email sales@clothesbarn.co.uk within 2 days. We will resend the correct products within one working day of receiving your complaint.

Out of Stock Items: 

Clothes Barn use a stock control system that should ensure that you cannot order items that are not currently in stock, but should an error occur and we are unable to fulfil your order we will contact you via email within one working day of your order being placed to ascertain whether you require a refund, a replacement product or will accept a delay in delivery.